- Enjoy free shipping of all products!
- It is very important for us to deliver these items to our customers as soon as possible. Usually it takes a long time for us to deliver these items to our customers as soon as possible. (A valid email is required in the shipping information for fast and accurate delivery)
- Shipping from Europe: Normally shipping takes ca. 5 to 7 working days (Monday-Friday) after receipt of the logistics tracking number.
Shipping from China: The delivery time is ca. 20 working days (Monday to Friday).
- If the transport process encounters uncontrollable factors or unexpected situations (e.g. COVID-19, natural disasters and other non-human factors), the delivery time will be delayed. We hope you can understand that.
- A confirmation email will be sent to you once the order is authorized and verified. (If you didn’t leave an email address. We are not able to send you a confirmation email.) We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
- It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.
- If you can’t track your package by the tracking number, don’t worry, please contact us as soon as possible, we will get back to you within 24 hours.
- Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
- Please contact our customer service representative within 1 month of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.