Q: How long is the delivery?
A: Since we have different warehouses in the world, the delivery time varies.
Parcels that shipped from the US warehouse will be delivered about 3-7 business days. Parcels that shipped from China will take about 15-30 working days.
The delivery time may delay due to unexpected factors like holiday, epidemic disease, bad weather. We promise we will do our best to deliver your parcel on time.
Q: How much the shipping cost?
A: We provide free shipping for all products, please enjoy shopping at Kinderche.com.
Q: Can I cancel my order and get full refund?
A: The order can be cancelled before it being fulfilled or shipped. Once the order is fulfilled or shipped, we can’t cancel your order and refund you, because no one can stop the shipping parcel.
Q: What if I didn’t receive my parcel or the item I received is damaged?
A: Please contact us ASAP, we will do our best to solve the problem for you.
Q: Can I return the parcel? What’s the return fees?
A: Of course. Please contact our customer service, we will give you the return guide. After we receive the return parcel, we will refund you. Return has no frees, but the return shipping fee is undertaken by customer.